Exemplary Customer Service

It's no longer enough to just have GOOD customer service. In the words of one of our customers, these days your goal should be to "exceed expectations." With that in mind, we read some of the horror stories and tributes on this message board, regarding customer service. We thought you would enjoy them!
http://messageboards.aol.com/aol/en_us/articles.php?boardId=571134&func=3

Thank you!

Pam